CTA Tightens Management

CTA Tattler reports on a very interesting (and largely unreported) development. In today's posting, Tattler reports the agency has worked with the Civic Consulting Alliance to benefit from more than $2 million in pro bono consulting to improve agency management. For example, working with Booz Allen Hamilton, CTA chief Ron Huberman has led a "Performance Initiative" that has helped the agency enforce accountability of its managers in terms of cleanliness, safety, courtesy, etc. Sounds like smart management.